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Shipping & Returns

Shipping & Returns

 

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, the returned item must be unused and in the same condition that you received it. It must also be in the original packaging.

When returning your product please complete the following steps:

  • Notify us via email info@nsbc.shop or contact page.

    ° Include your confirmation number in the subject line.

    ° In your message be sure to include the reason for returning.

  • Once authorization for the return is received, please ship to the address noted below.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where no refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nsbc.shop.

Sale items

Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.


Exchanges

We only replace items if they are defective or damaged due to our error.  If you need to exchange an item:

° Include your confirmation number in the subject line.

° In your message be sure to include the reason for the exchange.

  • Once authorization for the exchange is received, please ship to the address noted below.


Shipping

All product returns and exchanges MUST be return to: 6050 PEACHTREE PKWY SUITE 240-406 Peachtree Corners, GA 30092

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.